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Items purchased online (not including sale items or custom orders) may be returned or exchanged within 14 days of receipt. Items must be in new and unused condition or they will NOT be accepted. After 14 days (starting with the day you receive your order), refunding/exchanging is not possible. Sale items are subject to a $5 Restocking/Exchange fee. Custom Orders are Final Sale.
Please send the items you’d like to return by an insured and traceable shipping method. Items must be securely packaged in the same way they were received to prevent damage. Please include your order number and contact information and email
If you are exchanging an item, you are responsible for paying shipping to send it back to us, and for us to ship the new item to you.
We package items in the most safe and secure way to prevent damage during shipping. In the unlikely event that your item has damage when you first receive it, you must contact us immediately. All damaged items not claimed within five business days will not be exchanged or replaced. You must save all packing materials and email a picture of the damaged items upon receipt to firstname.lastname@example.org in order to be considered for an exchange.